Q:  What are areas you send orders to?

A:  We ship orders to any address of the world.

Q:  What are the shipping methods?

A:  We can offer two kinds of shipping methods: 1) Trackable Courier: the packages sent by this postal service can by tracked by the tracking number supplied after the order is shipped. See Tracking Your Package for details. 2) Unregistered Mail

Q:  What are the shipping rates?

A:  The shipping rates vary depending on the carrier you choose and on the quantity of products in your order. The final cost will be computed automaticly on the cart page.

Q:  What is the delivery time?

A:  All the products we sell are in stock for immediate delivery. However, we need about 1-2 working days to process an order. Trackable Courier: The delivery time depends on the destination country. Usually, it takes about 5-9 days for a package to be delivered. Remember, the time frame of your order's delivery begins AFTER we ship your order, not from the time you placed your order. After the parcel is sent out, it gets a tracking number and can be tracked. See Tracking Your Package for details.
IMPORTANT! We will not be able to send your order by Trackable Courier Service if you specify a P.O. box in your shipping address or if you give us a wrong telephone number.

Unregistered Mail: The delivery takes about 14-21 days (3 weeks is the maximum the delivery may take). The parcels sent by this postal service cannot be tracked.

Q:  What if my order is delayed at customs?

A:  In case your order is delayed at customs, they inform you of that. They ask the recipient to come and give them a permission to open the parcel. At this point it is examined and given to you. If you have any problems with getting your order, please let us know and we will try to resolve the problem.

Q:  What am I to do if the package is damaged when I receive it or if it is missing?

A:  In this case feel free to contact our support team and notify of the problem. We will either resend the package or refund your payment. See our Our policies section.

Q:  How much will I have to pay if you reship the product?

A:  We will reship the product free of charge. No additional charges will be placed.